Shipping policy

Shipping Policy

Australia Shipping

All SLUFF orders are shipped from Australia.

Orders are processed within 1–3 business days after purchase. Once your order has been dispatched, you will receive tracking information via email.

We offer tracked shipping across Australia.

Estimated delivery times:

• NSW/VIC/QLD/SA: 2–5 business days
• WA/NT/TAS: 3–7 business days

Local Delivery

Free local delivery is available in the Jindabyne area.

New Zealand Shipping

We offer tracked shipping to New Zealand.

Estimated delivery time:

• New Zealand: 5–10 business days

Delivery times are estimates and may vary during busy periods, public holidays, customs processing, or circumstances outside our control.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email. Please use this tracking number to follow your delivery progress.

Lost or Damaged Packages

SLUFF is not responsible for delays caused by shipping carriers. If your parcel appears lost or arrives damaged, please contact us and we’ll help resolve the issue.

Questions

If you have any questions about your order or shipping, please contact us and we’ll be happy to help.